Frequently Asked Questions
1. Product Quality & SABS Approval
What does SABS approval mean?
SABS stands for the South African Bureau of Standards. When a product carries the SABS mark, it has been independently tested and certified to meet South African national safety and performance standards. This means the product has been evaluated for electrical safety, durability, and compliance with local regulations — giving you peace of mind that it is safe to use in your home or business.
Do all your products carry SABS approval?
We stock a wide range of SABS-approved products across our Electrical and Lighting ranges. Where SABS approval applies, it is noted on the product listing. If you are unsure whether a specific product is SABS-approved, please contact us before purchasing.
Why should I choose SABS-approved products?
Using non-compliant electrical products can void your insurance, create fire hazards, and result in failed municipal inspections. SABS-approved products ensure compliance with South African regulations and protect your investment.
2. Product Compatibility & Specifications
How do I choose the right solar products for my home?
Choosing the right solar system depends on your daily energy consumption, the number of appliances you want to power, and your budget. As a general guide:
- Step 1 – Calculate your load: List all appliances and their wattage, then estimate daily usage hours.
- Step 2 – Size your inverter: Your inverter must handle your peak simultaneous load (in watts).
- Step 3 – Size your battery bank: Batteries should store enough energy for your required backup hours.
- Step 4 – Size your solar panels: Panels must recharge your batteries within available daylight hours.
Browse our Solar collection or contact us for a personalised recommendation.
What should I look for in an electric fence energizer?
When selecting an energizer for your electric fence, consider the following:
- Output Joules (J): Higher joules = more powerful shock. Residential fences typically need 0.5J–2J; farm/game fences may need 5J+.
- Fence length: Match the energizer's rated fence distance to your perimeter.
- Power source: Choose mains-powered, battery-powered, or solar-powered depending on your site.
- SANS compliance: Ensure the energizer meets SANS 60335-2-76 for safety.
- Alarm output: Many energizers include a fault/alarm output to connect to your security system.
View our Electric Fencing range for available options.
Do smart switches require a neutral wire?
Most smart switches and smart home automation devices do require a neutral wire to function correctly. South African homes built before the 1990s may not have a neutral wire in the switch box — only a live (line) wire is present. Before purchasing, check your existing switch wiring or consult a qualified electrician. Some smart switches are designed to work without a neutral wire, but these are less common. Product listings in our Smart Home Automation collection specify neutral wire requirements where applicable.
Are your products compatible with South African 230V / 50Hz electrical standards?
Yes. All products we stock are selected for compatibility with South Africa's 230V AC, 50Hz electrical standard and use standard South African plug configurations (Type M / BS 546) unless otherwise stated in the product listing.
3. Shipping & Delivery
What are your shipping rates?
- Domestic (South Africa): Flat rate of R99 per order.
- Free shipping: Orders over R2,000 qualify for free domestic shipping.
How long does delivery take?
Domestic orders are typically dispatched within 1–2 business days and delivered within 3–7 business days depending on your location. Remote areas may take slightly longer. International delivery times vary by destination. You will receive a tracking number once your order has been dispatched.
Do you ship to all areas in South Africa?
Yes, we ship nationwide across South Africa. We are based in Trichardt, Mpumalanga, and use reliable courier partners to reach all provinces.
Can I collect my order in store?
Yes! You are welcome to collect from our physical store at 43 Rapportryer Street, Trichardt, Mpumalanga. Please contact us to arrange collection and confirm stock availability before visiting.
4. Payment Methods
What payment methods do you accept?
We accept secure online payments via PayFast, which supports:
- Credit and debit cards (Visa, Mastercard)
- Instant EFT (via major South African banks)
- Mobicred
- SnapScan
- Zapper
All transactions are processed securely through PayFast's encrypted payment gateway.
Is it safe to pay online on your store?
Yes. Our store uses SSL encryption and all payment processing is handled by PayFast, a leading South African payment gateway. We do not store your card details on our servers.
Can I pay via EFT or direct bank transfer?
Instant EFT is available through PayFast at checkout. If you require a manual bank transfer for a large or trade order, please contact us to make arrangements.
5. Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact us within 14 days of delivery to arrange a return. Items must be unused, in their original packaging, and accompanied by proof of purchase.
What items cannot be returned?
- Items that have been installed or used
- Custom-cut cables or consumables
- Items damaged due to incorrect installation or misuse
How do I initiate a return?
Please contact us with your order number, a description of the issue, and photos if applicable. Our team will guide you through the return process.
Do you offer a warranty on products?
Warranty terms vary by product and manufacturer. Warranty information is listed on individual product pages where applicable. For warranty claims, please contact us with your proof of purchase.
6. Load Shedding & Power Backup
What products do you recommend for load shedding?
We stock a comprehensive range of load-shedding solutions, including:
- Solar inverters and panels – for daytime generation and battery charging
- Lithium and AGM batteries – for energy storage and backup
- UPS units – for protecting sensitive electronics
- LED lighting – energy-efficient lighting to reduce load
Browse our Solar and Batteries collections, or contact us for a tailored solution.
7. Contact & Support
How can I get in touch with you?
We're here to help! You can reach us via our Contact page. Our team is happy to assist with product selection, technical questions, trade enquiries, and after-sales support.
Do you offer advice for contractors and trade buyers?
Absolutely. We work with electricians, solar installers, security contractors, and other trade professionals. If you have a project requirement or need bulk pricing, please reach out via our Contact page and we'll be happy to assist.
Where are you located?
Our physical store is at 43 Rapportryer Street, Trichardt, Mpumalanga, South Africa. We also serve customers nationwide through our online store.